Last Updated: September 25, 2026
1. About RoomServo
RoomServo ("RoomServo", "we", "us", or "our") is a hotel service management platform designed to help hotels manage guest services, service requests, orders, staff operations, notifications, and related hotel activities.
The Service may be used by hotel guests, hotel staff, administrators, managers, and other authorized users.
2. Information We Collect
Depending on how you use RoomServo, we may collect or process information necessary to provide and operate the Service.
This may include:
- Information provided while using the Service
- Account and authentication information
- Hotel and room-related information
- Service requests and orders
- Information related to interactions with the Service
- Device and application information
- Push notification information
- Technical, diagnostic, and security information
The information collected may vary depending on the features used and the configuration of the hotel using RoomServo.
3. How We Use Information
Information processed through RoomServo may be used to:
- Provide and operate the Service
- Authenticate and authorize users
- Process and manage hotel service requests
- Manage orders and hotel operations
- Deliver notifications
- Maintain and improve the Service
- Monitor and maintain application security
- Detect and prevent unauthorized access, fraud, or misuse
- Troubleshoot technical issues
- Comply with applicable legal and regulatory requirements
We use information only for legitimate business, operational, security, and service-related purposes.
4. Sharing of Information
We may share or provide access to information where necessary to operate RoomServo.
Information may be accessible to:
- The hotel using RoomServo
- Authorized hotel personnel
- Authorized users of the Service
- Service providers that support the operation of RoomServo
- Government authorities or other parties where required by applicable law
We do not sell personal information to third parties.
5. Third-Party Services
RoomServo may use third-party services and infrastructure providers to support the operation, security, hosting, notifications, and other functionality of the Service.
These third-party providers may process information as necessary to provide their services.
Such providers may have their own privacy policies governing their handling of information.
6. Push Notifications
RoomServo may use push notification services to provide important Service-related notifications.
These notifications may include information related to service requests, orders, assignments, updates, or other hotel operations.
Push notification functionality may require the use of a device or application notification token.
Users can manage notification permissions through their device settings where supported.
7. QR Codes and Access
RoomServo may provide QR-code-based access to certain features of the Service.
QR codes may contain or reference information required to establish an authorized session or access the appropriate hotel service.
Access may be restricted or disabled when the associated authorization or hotel stay is no longer valid.
8. Device and Technical Information
When you use RoomServo, certain technical information may be processed automatically to operate, secure, and maintain the Service.
This may include information relating to:
- Device and operating system
- Application version
- Network and connection information
- Notification services
- Technical logs
- Error and diagnostic information
- Security-related events
This information is used primarily for service operation, security, troubleshooting, and improvement.
9. Data Security
We take reasonable technical and organizational measures to protect information processed through RoomServo.
These measures may include appropriate authentication, authorization, encryption, access controls, secure communications, monitoring, and other security practices.
However, no electronic system or method of transmission can be guaranteed to be completely secure.
10. Data Retention
Information may be retained for as long as necessary to:
- Provide the Service
- Support hotel operations
- Maintain service and security records
- Resolve issues and disputes
- Prevent misuse or unauthorized activity
- Comply with legal or regulatory requirements
Retention periods may vary depending on the nature of the information and the requirements of the hotel or applicable law.
11. User Rights
Depending on applicable laws and circumstances, users may have rights regarding information associated with their use of RoomServo.
These may include rights to request:
- Access to information
- Correction of information
- Deletion of information
- Restriction of certain processing
- Other rights available under applicable law
Requests may be submitted using the contact information provided below.
12. Children's Privacy
RoomServo is intended to provide hotel-related services and is not specifically directed toward children.
We do not knowingly collect information from children in circumstances where such collection is prohibited by applicable law.
13. Cookies and Local Storage
The RoomServo web application may use cookies, local storage, session storage, or similar technologies where necessary to provide functionality such as authentication, security, session management, and application preferences.
These technologies may be required for certain features of the Service to function correctly.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the Service, our practices, or applicable laws.
When changes are made, the updated version will be published with a revised "Last Updated" date.
We encourage users to review this Privacy Policy periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the privacy practices of RoomServo, please contact us using the information below.